Software engineer in test with demonstrated success in leading cross-functional teams to deliver high-quality, high-impact software

Senior QUALITY ASSURANCE Engineer, shopbop

New York, NY — 2017–present

Architect test repository and tooling for web and mobile cross-browser tests using TestNG, Selenium-WebDriver, and Appium (Java). Establish design patterns and lead implementation of integration tests of RESTful services. Create and execute roadmap to continuous delivery for confidential project leading teams in NYC and Seattle. Serve on company’s UI Test Automation Council.

STAFF Software Engineer, Test, Namely

New York, NY — 2015–2017

Developed stress, acceptance, integration, and unit tests using RSpec, Capybara, Cucumber, and Selenium-WebDriver (Ruby). Led test-engineering strategy and implementation. Reviewed, merged, and deployed feature and bug-fix branches from development through staging environments using github, Kubernetes, and Helm. Served on engineering department’s CI/CD working group. Served on company’s culture committee.

Quality Assurance Lead, A Hundred Years

Remote / Contract — 2014–2015

Created core test plan for all A Hundred Years client projects. Employed as QA Lead and Project Manager to client TED for their TED-Ed web app. Architected and developed blackbox tests for the TED-Ed Rails app using Selenium-WebDriver and RSpec (Ruby). Defined Google Analytics custom event tags for actionable usage reporting. Published feature and infrastructure updates to client.

Quality Assurance Lead, Bitly

New York, NY — 2012–2013

Established QA practices at marketing startup. Led a quality-of-service improvement from 80% to 99.3%. Architected and developed blackbox tests using Py.Saunter and Selenium-WebDriver (Python). Developed monitoring scripts using Neustar (Java). 

Manager, Quality and Support, Change.org

San Francisco, CA — 2011–2012

Led a quality-of-service improvement from 88% to 99%. Architected and developed blackbox tests using Cucumber and Selenium-WebDriver (Ruby). Hired and managed three quality engineers. Set and measured support goals for response time and satisfaction ratings. Handled Tier-3 escalations. Administered JIRA for global team. Mentored and managed Internationalization Product Owner in launching 10 localized sites.

Senior Consultant, Tacit Knowledge

San Francisco, CA — 2009–2011

Led QA practice across offices in Moldova, Mexico, and England to realize strategic goals, including engineering practices, recruiting, and client satisfaction. Established and led test-automation disciplines using Cucumber and Selenium-WebDriver (Ruby). Mentored team members in Moldova and Mexico. Employed as QA Lead and Project Manager to client Nike for a new Sportswear website built on Adobe CQ, delivering an on-time launch with 100% uptime and zero critical bugs. Employed as QA Lead to client      H-E-B for a new e-commerce platform built on ATG. Drove performance tuning using JMeter to 100% uptime. Established and led test automation using Cucumber and Selenium-WebDriver (Ruby) reducing build-acceptance time from 4 hours to 10 minutes. 

DIRECTOR OF QA and SCRUMMASTER, Bluefly

New York, NY — 2002–2009

Established QA practices at e-commerce start-up, contributing to a 5% increase in website uptime.  Recruited and managed four QA analysts. Drove holiday-readiness program using Segue SilkPerformer. Established application-security program using IBM AppScan. Architected automated-testing program using Watir (Ruby) to reduce regression-testing time by 67%. Established and measured goals with department leads to continuously improve team performance. Served as ScrumMaster for systems operations and application development teams.

Promoted from Senior QA Analyst in 2006

Skills

Test Automation Selenium-WebDriver, Selenium Grid, Appium; TestNG, JUnit, RSpec, Cucumber, Capybara, Py.Saunter; SauceLabs
Performance Tuning JMeter, SilkPerformer
Languages Java, Ruby, Python, SQL, Shell, JSON, XML, CSS, HTML
Continuous Integration Github, Git, SVN; CircleCI, Jenkins, Hudson, Cruise Control; Kubernetes, Helm
Monitoring Neustar Web Performance; New Relic, Keynote; Bugsnag, Honeybadger
Product Management Google Analytics, Bitly Enterprise, Omniture; Product Lifecycle, OKRs, KPIs; MVP, A/B testing; user stories
Project Management Certified ScrumMaster, Agile, Kanban; CMMI; Continuous Improvement; Golden Triangle; servant leadership; JIRA, Trello, Pivotal Tracker

Education

Certificate Segue Certified SilkPerformer Engineer
Certificate Google Analytics Individual Qualification
Master of Fine Arts Creative Writing, Poetry, George Mason University, Fairfax, VA
Bachelor of Arts English, Lafayette College, Easton, PA
Honors in English with Thesis; EXCEL Scholar; Jean Corrie Poetry Prize; H. MacKnight Black Poetry and Literature Prize